Ordering & Shipping Policies
How do I enter my monogram?
All monograms must be entered in the order you want the initials to appear on your item. For all products currently listed on our page, this is firstLASTmiddle format. For the name Lindsay Alexandra Waybright, the monogram would be listed in the order as LWA. We will not rearrange initials based on the name on the order, so please pay careful attention to this when ordering. You can order 1, 2, 3, or 4 initial monograms and many of our items are available without monograms, as well.
Production Time
Turnaround time is currently 4 full weeks* unless otherwise noted on the product page. Delivery time after shipping will vary by region. We are not responsible for USPS delays or re-shipping charges for an order if the address was given incorrectly. If you need your order by a specific date, please email us before placing the order if you have any concerns about it arriving by that time.
Flash sale and pre-order items have custom production and ship times. Please refer to the product page for these dates.
*Please note if your order is schedule to ship over a weekend or holiday week, there may be mail pick-up delays.
**Giveaway orders are subject to a longer production time as we put paid orders ahead of any complimentary item. Giveaway orders are processed as we are able to fit them in.
Can I rush my order?
Rush requests are taken on an order by order basis. If we are able to rush your order, we will invoice for you a rush fee after the order is placed. You MUST email us for prior approval to rush your order. It is highly unlikely that we will be able to rush orders during holiday and summer periods.
Sizing
All sizing info is located on our size guides, found here. Exact measurements are provided so that you may compare with a similar item that you have. Please view these prior to ordering as we cannot provide size recommendations outside of these size guides based on height, weight, normal size, etc. You can join our Facebook Group for customer advice on sizing, but we are not responsible for replacement of any order that fits incorrectly.
Return/Exchange Policy
Due to the custom nature of our products, all items are final sale and cannot be returned or exchanged or cancelled after the order is placed. This includes non-monogrammed items. Please review your order carefully and feel free to ask us any questions via email prior to placing your order. Sizing varies by item and we recommend reviewing each size chart and comparing measurements to a garment at home that you already love. Any exception to the cancellation policy is issued as a store credit.
In the rare instance that your order is incorrect or defective, please contact us within 24 hours after delivery confirmation. No items will be returned/exchanged for any reason after this time. Items will not be exchanged or replaced due to the incorrect size ordered.
Fabric Selection for Applique Items
We proudly offer authentic Lilly Pulitzer fabrics in addition to several patterned fabrics. Our fabric selection can be seen here. Fabrics are shown on a much smaller scale than they will display and we do not guarantee a specific print placement. Colors and placement will vary.
Missing Order Information
If you order is missing information, processing time will be delayed. All correspondence will be through the email address you leave at checkout. Please look over your order carefully before submitting to avoid delays in processing and errors. All orders are produced as they are ordered on the site. If we are unable to reach you via email, your order will be canceled.
Washing/Care and Application Instructions
Follow this link for information on care and applications instructions for embroidery, applique, and vinyl decoration.
Custom Orders or Decorating Non-PLM Purchased Apparel
We do not take custom orders for designs not listed on our site. All items shown on the site are what we currently offer for each design. Custom designs are unavailable. We do not sell any type of iron-on decal for decoration of your own product, as our garments are not produced by this method. We do not monogram or otherwise decorate items that are not purchased directly from our site. Please do not send items to us for monogramming, as they will be returned to sender.
How can I see all of the different fabrics on different color items?
We do not have a preview for every color/print combination available. Each item using Lilly fabric will be different due to print placement. Many of our popular combinations can be found on our Instagram @prettylittlemonograms.
I saw something on Instagram, why isn't it on the site?
Many of our products are available as pre-order or during limited order periods only. Sign up for our newsletter for stock notifications on future products.
My package shipped, now what?
USPS provides transit estimates during checkout. You may have selected standard, first-class mail, or priority mail. Transit time will vary depending on the method selected and times are an estimate only. USPS does not guarantee transit times unless we have arranged Priority Mail Express with you. If we could move your package along faster, we would! We want you to have your PLM items as soon as possible! *Please note: we cannot guarantee shipping address changes at any time during the production process. Check your shipping information carefully prior to submitting the order to avoid shipping delays.*
My package tracking hasn't updated, help!
Your tracking information may take up to 5 business days to update, depending on our mail pick-up/drop-off schedule for the week and your order production time. If your package has been accepted by USPS and in transit for a few days and is not showing any movement, you can file a missing mail claim here: https://www.usps.com/help/welcome.htm. Please note the time to file a claim with USPS is only valid for 60 days after the ship date. After this time, USPS nor PLM is responsible for the replacement/reimbursement of an item.
My package shows delivered, but it isn't here!
Check with your neighbors to see if it was mistakenly delivered to their home. USPS does occasionally make an error, but normally these issues resolve themselves in a couple of days. If your package has not shown up within a day of being marked delivered, please call your local post office so they can speak to the carrier directly.
Do you offer international shipping?
We do ship worldwide and rates are calculated based on rate during checkout. Unfortunately, we cannot provide a shipping estimate until you have reached that stage of your order process. Please note that additional customs fees may apply and we are not responsible for those.
