Policies & FAQs
How do I enter my monogram?
All monograms must be entered in the order you want the initials to appear on your item. For all products currently listed on our page, this is firstLASTmiddle format. For the name Lindsay Alexandra Waybright, the monogram would be listed in the order as LWA. We will not rearrange initials based on the name on the order, so please pay careful attention to this when ordering. You can order 1, 2, 3, or 4 initial monograms and many of our items are available without monograms, as well.
Turnaround time is currently 4 full weeks* unless otherwise noted on the product page. Delivery time after shipping will vary by region. We are not responsible for USPS delays or re-shipping charges for an order if the address was given incorrectly. If you need your order by a specific date, please email us before placing the order if you have any concerns about it arriving by that time.
Flash sale and pre-order items have custom production and ship times. Please refer to the product page for these dates.
*Please note if your order is schedule to ship over a weekend or holiday week, there may be mail pick-up delays.
**Giveaway orders are subject to a longer production time as we put paid orders ahead of any complimentary item. Giveaway orders are processed as we are able to fit them in.
USPS Transit Issues
Items are shipped via USPS after the posted production time. You are responsible for informing PLM and/or USPS if your package has not arrived or is missing. Tracking numbers are only valid for 60 days after the ship date and after that time, a claim cannot be filed with USPS on a missing package as it can no longer be tracked. If you do not report a claim within this period of time, you will not receive a credit for your purchase from USPS or PLM.
We do offer international shipping, with rates based on order weight at checkout. Please note that additional customs charges may apply and we cannot estimate or be responsible for these fees.
We are happy to accommodate rush orders if we are able to do so. The rush fee is anywhere from 25%-50%, depending on how soon the order is needed. Keep in mind that we can only guarantee a ship by date and we are not responsible for orders that are held up in transit by USPS. USPS Priority Mail is typically 2-3 days in transit to most US locations. The rush fee is only our fee for making the product faster and does not include expedited shipping. Please email us prior to placing your order if you are interested in the rush fee. If we are able to complete your rush order, you will receive an invoice after your order is placed.
All sizing info is located on our size guides, found here. Exact measurements are provided so that you may compare with a similar item that you have. Please view these prior to ordering as we cannot provide size recommendations outside of these size guides.
Due to the custom nature of our products, all items are final sale and cannot be returned or exchanged or cancelled after the order is placed. This includes non-monogrammed items. Please review your order carefully and feel free to ask us any questions via email prior to placing your order. Sizing varies by item, so we recommend reviewing each size chart and comparing measurements to a garment at home that you already love. Any exception to the cancellation policy is issued as a store credit.
In the rare instance that your order is incorrect or defective, please contact us within 24 hours after delivery confirmation. No items will be returned/exchanged for any reason after this time. Items will not be exchanged or replaced due to the incorrect size ordered. Do not use sharp objects to open packages. We are not responsible for damages caused by scissors or sharp objects to items while opening.
Fabric Selection for Applique Items
We proudly offer authentic Lilly Pulitzer fabrics in addition to several patterned fabrics. Our fabric selection can be seen here. Fabrics are shown on a much smaller scale than they will display and we do not guarantee a specific print placement. Colors and placement will vary.
Missing Order Information
If you order is missing information, processing time will be delayed. All correspondence will be through the email address you leave at checkout. Please look over your order carefully before submitting to avoid delays in processing and errors. All orders are produced as they are ordered on the site. If we are unable to reach you via email, your order will be canceled.
Washing/Care and Application Instructions
Follow this link for information on care and applications instructions for embroidery, applique, and vinyl decoration.
Custom Orders or Decorating Non-PLM Purchased Apparel
We do not take custom orders for designs not listed on our site. All items shown on the site are what we currently offer for each design. Custom designs are unavailable. We do not sell any type of iron-on decal for decoration of your own product, as our garments are not produced by this method. We do not monogram or otherwise decorate items that are not purchased directly from our site. Please do not send items to us for monogramming, as they will be returned to sender.
How long will it take to receive my order?
Most of our products have a 4 week production time. This means they will ship after 4 weeks. No other status update is given on orders after they are placed other than a shipping notification at the time of shipment. Quick Ship orders have different posted production times, as well as pre-orders. Please read the product page on each product for this information.
Can I rush my order?
Rush requests are taken on an order by order basis. If we are able to rush your order, we will invoice for you a rush fee after the order is placed. You MUST email us for prior approval to rush your order.
What size should I order?
We provide detailed sizing information on our size charts, found here. Please measure a comparable garment for best size estimate. We cannot give size recommendations based on height, weight, normal size, etc.
How can I see all of the different fabrics on different color items?
We do not have a preview for every color/print combination available. Each item using Lilly fabric will be different due to print placement. Many of our popular combinations can be found on our Instagram @prettylittlemonograms.
I saw something on Instagram, why isn't it on the site?
Many of our products are available as pre-order or during limited order periods only. Sign up for our newsletter for stock notifications on future products.